VACANCY IT Manager

Balacuda · 2013-03-09T05:48:11+00:00

Mikono mitupu hailambwi, Katika pitapita nimeokota hii magazetini. Source - The Guardian March 4, 2013 VACANCY IT Manager Reports to: Director of Operations Location: Dar es Salaam Purpose of post: He/She will manage all Information Technology equipment, systems, policies, and procedures at the Dar es Salaam office and in the established sub-offices in Tanzania MAJOR DUTIES AND RESPONSIBILITIES Technical Support:  Primary individual responsible for providing and/or coordinating technical support to Dar Offices users in regard to IT systems and equipment.  Identifies and trains IT backup staff in Field Office who acts as primary contact for IT technical support in their respective Field Office.  Liaises with Field Office IT backup to act as secondary individual for providing technical support to Field Offices.  Researches technical support solutions and works with vendors to resolve these issues as needed.  Liaise with EGPAF HQ regarding IT issues as needed.  Ensures adherence and sensitization of laid down IT policies and procedures Network Administration:  Ensures that all users virus software is up to date.  Manages system back up administration including tape swapping and prep for off-site storage and retrieval.  Primary responsible for managing Dar Office Network on a day to day basis. Must ensure system stability daily in order to prevent lapses in network service. Measured in terms of downtime.  Secondary individual responsible for Field Office administration (Field Office IT backup is primary individual responsible).  Working with EGPAF HQ, to establish new user e-mail and network account set-up.  Outlook administration including user ID maintenance, distributions lists, and troubleshooting. Training and Capacity Building:  Identify areas where users can be trained to improve basic computer literacy and assist users as needed and organizes needs assessments and trainings to build capacity.  Orientates all new staff to EGPAF IT equipment and systems including phone system, EGPAF Intranet, Glaser, and CGIS.  Works with EGPAF-DC to upload content and encourage use of Crossroads intranet IT Equipment and Systems Management and Procurement:  In conjunction with Procurement team, tracks Dar and Field Office IT assets and updates inventory system.  Ensures all equipment in each office is properly maintained and functioning well.  Phone system administration including name changes and support (calls technician to fix dead lines, etc) and provides monthly billing reports to the Director of Operations.  Sets up, configures and deploys end user desktops and laptop computers.  Timely replacement of computers in line with the Computer Retirement Policy.  Manages all issues surrounding LCD projectors and modems to ensure offices and department have access to necessary equipment and adhere to the established policies.  Ensures Internet and Riverbed network optimizers in all offices are operational with minimal downtime, that an appropriate Internet solution is implemented in each office to ensure adequate speeds, and liaises with vendor regarding all Internet equipment and systems issues.  Conducts market analysis of IT systems and equipment on an annual basis, at minimum. Field Office Support:  Oversees and coordinates IT systems and maintenance of IT equipment in all Field Offices.  Identifies and trains IT backup in each Field Office and provides on-going support and guidance.  Visits Field Offices on a regular basis to assess status of IT systems, equipment, and inventory and to build the capacity of Field Office staff and the Field Office IT backup.  Act as a dotted line supervisor for field officers IT Assistants General:  Maintains a positive working relationship with all staff with a customer service oriented approach.  Acquires and develops professional skills that benefit EGPAF and the individual.  Assesses IT policies and procedures on an on-going basis to identify and propose new policies or changes as needed, in addition to monitoring the implementation of existing IT policies to ensure they are being properly adhered to.  Any other relevant duties as assigned by the Director of Operations. Supervises:  IT Officers/Associate IT Officers REQUIRED QUALIFICATIONS  Bachelors degree in Information Systems or commensurate experience.  Current relevant technical certifications (prefer MCSE or A+ certification).  At least Four years of LAN support experience.  At least Four years of LAN, e-mail and file/directory services administration.  At least Four years of user support experience including PC hardware and software troubleshooting.  Fluent reading, writing, and speaking in both Kiswahili and English  Strong interpersonal communication skills PREFERRED KNOWLEDGE, SKILLS AND ABILITIES  Strong technical support and troubleshooting experience  Managerial Skills  Experience supporting Windows environments including Office 365 cloud services and Account management  VPN management, Sonic wall filter and wireless infrastructure  Familiarity with basic system administration tools and processes  Broad knowledge of computer hardware, network operations and maintenance  Telecommunications systems including VOIP  Emerging technology trends  Focus on results for the clients and respond positively to feedback.  Consistently approach work with energy and a positive, constructive attitude. Demonstrate openness to change and ability to manage complexity. HOW TO APPLY EGPAF is an equal opportunities employer and these positions are open to all. Qualified candidates should submit a CV and a cover letter explaining how the experience detailed in the CV will contribute to the requirements of the position and references to EGPAF. Submissions may be sent to: The Human Resource Manager, Elizabeth Glaser Pediatric Aids Foundation, P.O. BOX 1628, Oysterbay, Haile Selasie Road Plot # 8 & 10, Dar es Salaam, Tanzania. Or e-mail: recruitment.tanzania@pedaids.org Further information can be found on the EGPAF website The Elizabeth Glaser Pediatric AIDS Foundation -. Closing date: March 15, 2013. If you have not heard from us within 3 weeks after the closing date, you can assume that your application was not successful.

Thread starter Balacuda
Start date Mar 9, 2013

Balacuda

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